Frequently Asked Questions

Check-in begins at 4 pm. Check-out is at 11 am.

A daily resort fee of $45, plus a tax of 17.962% (total of $53.08), will be applied to each room during your stay.

Effective today, for any stays booked for January 1, 2025, and beyond, the daily resort fee will increase to $50, with an additional tax of 17.962%, bringing the total to $58.98 per day.

• Warm lei greeting upon arrival
• Two complimentary water bottles upon arrival
• Complimentary bottle of private-label wine in your room (for guests 21 and older)
• Ko’a Kea flip-flops in-room amenity as a keepsake
• High-speed Wi-Fi access throughout the resort
• PressReader access with over 3,000 same-day newspapers and magazines on your personal devices
• Nespresso® coffee and tea in your room
• Access to resort-wide purified water stations
• Access to our fully equipped fitness center
• Daily oceanfront yoga classes (see schedule below)
• Weekly cultural activities, including lei-making and hula demonstrations
• Weekly live music on the oceanfront lawn
• Guest Service Agents dedicated to securing preferred dining reservations, arranging ocean activities and making the most of your vacation
• Access to tickets to island activities through our guest service agents
• Access to hourly or weekly Tesla rentals
• Access to water sports activities via Hoku Water Sports rentals

Yoga classes are offered on our oceanfront lawn at the following times:

• Sunday to Friday: 6:45 am (Oceanfront Lawn)
• Saturday: 6:30 am Pilates-infused yoga (Oceanfront Lawn)

Please contact the hotel for more information or any additional requests. Resort fee prices and inclusions are subject to change.

Early check-ins and late checkouts are based on availability. Please contact our Front Desk team to check availability.

Guests must be at least 21 years old to check in. A valid form of identification and credit card are required. Underage guests may stay in rooms with a registered adult on property; alcoholic beverages and vouchers will be removed from the room.

All reservations must be guaranteed with a credit card at time of booking. Two nights of room and tax are charged at time of booking as a refundable deposit. Rates may require full advance deposit, see your confirmation letter for additional details.

Yes, we do accept debit cards. However, the funds will be immediately withdrawn from your account. Any refunds upon check out can take up to 7-10 business days.

A minimum charge of 1 night per room will apply for departures earlier than originally confirmed. Please contact the hotel for further details.

Yes. please contact the hotel directly at (808) 742-4200.

Parking is available at $40/night plus tax per vehicle for overnight guests and complimentary parking for Red Salt diners for up to three hours.

Please call the hotel directly at (808) 742-4200.

Yes. We have ADA accessible rooms available. Please contact us at (808) 742-4200 if you require an accessible room for your stay.

Yes. We do have connecting room options. Requests for connecting room cannot be guaranteed and are based on availability and room types.

Maximum occupancy varies by room and bed type. A standard-sized king-bedded room can accommodate up to 2 adults. A standard-sized room with two double beds can accommodate up to 2 adults and 1 child.

Unfortunately, our rooms do not accommodate rollaway beds and we do not have any available on property.

Only certain room categories offer a bathtub. Majority of our guest rooms only offer a stand-alone (walk-in) rain shower. Please contact us at (808) 742-4200 if you require a bathtub for your stay.

Yes, we do have cribs upon request and based on availability at no additional cost.

The bedding in the rooms are hypoallergenic. We do have feathered pillows upon request.

We have Nespresso espresso machines in every guest room. Nespresso pods are replenished on request.

We strive to provide you with the best stay possible and understand that for many, flexibility is important.

Cancellation policies are based on rate and room selection. Please review your reservation confirmation for details or email reservations@koakea.com for questions or concerns.
For reservations made via online travel agents or other third-party travel professionals, please contact your booking provider for information on their policies.
For further questions or reservation assistance please contact reservations at reservations@koakea.com.

Standard reservations must be cancelled/modified 14 days prior to arrival at 12 PM HST to avoid forfeiture of deposit. Additional restrictions may apply depending on the rate and room type selected. Some rates and dates may have varying policies, see your confirmation letter for additional details.

Yes. In compliance with the Hawaii Non-Smoking Statute, the Ko’a Kea Hotel & Resort has been designated as non-smoking.

We are an oceanfront property with direct access to the beach.

The resort is located on the southern part of the island in Poipu Beach. Our address is: 2251 Poipu Rd, Koloa HI United States 96756

Transportation is not included, however, we do not have options available:

In partnership with Envoy, reserve a private Tesla during your stay. Simply register, book your vehicle, pick up and drop off at valet, and explore the island at your convenience! More Info

For shuttle options, we recommend Robert's Hawaii Airport Transfers.

For other options, please contact our Concierge at (808) 742-4200 for transportation options.

No, we do not allow outside food and beverages at the pool.

Yes. A one-time pet fee of $300 ($400 for 2 dogs) will be charged upon check-in. Additional fees may apply for any room damage and/or flea infestation. *Pet Fee waived for Service Animals, but still subject to any room damage and/or flea infestation fees*

Please note that dog walking or pet sitting services are not included. Please call our Concierge at (808) 742-4200 for other options.